FREQUENTLY ASKED QUESTION
Q: WHERE ARE YOU LOCATED?
Ans: We are an online supplementary store, operating from Karachi. We don’t have any outlet in any city yet. But, we will be launching a retail outlet store very soon.
Q: FROM WHERE YOU GET THESE SUPPLEMENTS?
Ans: We ship nutritional and sport supplements from outside of Pakistan through standard shipment procedures. All stock is safely store in our warehouse which is maintained as per ISO Management System Standards.
Q: HOW CAN I PLACE MY ORDER?
Ans: These days, online purchasing is easy. Simply, choose your desire product from our wide range of supplements and add it to the Cart. If you have received any coupon deals or offer, type it in the “Coupon Code” field, or else simply proceed to the Checkout. Fill out the form with the right information, especially the delivery address. Check the box of the terms and conditions acceptance. Finally, click Place Order. After that you can expect same day delivery if you have placed the order from within Karachi. Otherwise, it will take 1 to 2 working days to deliver product outside of Karachi.
Q: IS THERE ANY SIDE-EFFECT OF USING HEALTH SUPPLEMENTS?
Ans: No, there isn’t any adverse or side-effect on your health by using our supplements. Our all supplements are examined and tested in the USA by the renowned Food and Drug Administration (FDA). After full satisfaction FDA gives its approval certification indicating that a product is safe to use as per the recommendations given on it.
Q: HOW TO USE THE SUPPLEMENTS?
Ans: Nutritional and bodybuilding supplements complete information is presented on the product itself. Read it and follow as all instructions are provided by the manufacturers themselves. Still, if you have any problems with the product or ask any question, feel free to contact us.
Q: DO YOU SELL ANABOLIC STEROIDS?
Ans: No, we don’t sell anabolic steroids because such drugs are injurious to health. It has long term adverse effect on your physical and mental health for instance skin problems, hair loss, Liver, kidney and heart disease.
Q: I USED THE PRODUCT BUT FOUND NO CHANGE?
Ans: To get full benefit of the supplements, you must strictly follow the diet and workout plan for a certain time period. Used supplements as per your doctor or trainer advise to get 100% result.
Q: HOW LONG WILL IT TAKE TO DELIVER THE PRODUCT?
Ans: We deliver your product within same day in Karachi. But if you live out of Karachi such as in Lahore, Islamabad, Multan or any other city, it would take us 1 to 2 working days to deliver your product at your doorstep. But in case you do not receive your product on the agreed date, keep in mind that the delay wouldn’t be from our side. Such delays usually occur from the side of courier service.
Q: I HAVE NOT RECEIVED MY ORDER ON THE GIVEN TIME?
Ans: If you do not receive your order on time, contact us immediately. You can also check the status of your order through the TCS tracking URL: http://www.tcscouriers.com/pk/home.aspx. You can call us on our contact number 0334 3255369 or also contact us through E-Mail ID, firstname.lastname@example.org.
Q: WHAT IS YOUR RETURN AND REFUND POLICY?
Ans: You have the rights to return the product within 30 days of the delivery date, only in the conduction that the product is sealed and that you have not opened its seal. We will refund your money minus the shipping fee.